The availability of the customer and tech support that a cloud website hosting company provides can tell you a lot for the services they supply too. When you can use only email messages and tickets, you have most probably found a reseller not the hosting provider. If this is the case, you may have to wait for several days so as to get a problem resolved since your reseller may not be checking their communication on a regular basis or they may need to get hold of the real hosting company for extra help. When the supplier provides you with several means of communication with quick response time available at any time, they're most likely the top provider, not only a reseller. Which means that you'll take advantage of well-timed assistance and quality support since they will have immediate access to the servers where your account will be created. Regardless of the issue - technical or sales, it is generally much better to have the option to communicate with your hosting company right away via your favourite way of communication.

24/7 Customer Support in Cloud Website Hosting

We provide you with 24/7 customer, billing and tech support for all of our Linux cloud website hosting plans. Even if you aren't our customer yet and you have some questions, we can help you promptly and provide you with the necessary information, so as to give you the choice to make an informed decision when you obtain your new web hosting account. We are available at any time, including holidays and weekends, and we provide various ways of communication to get in touch with us - phone, live chat, email messages and support tickets. To make things easier for you, we have multiple telephone numbers worldwide, so that you will be able to call the one that is closer to you. The maximum response time for your emails and your tickets is one hour. The actual response time is around 15-20 min, which means that you can forget about waiting for several days to receive assistance for some task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

All the semi-dedicated plans that we supply include 24/7 customer and tech support, therefore regardless of what issue you have, you are able to contact us and we will assist you straight away. Our guaranteed reply time for any e-mail message or support ticket that you open via your Hepsia hosting Control Panel is only one hour; typically the reply time rarely exceeds 20 min. We also provide telephone support with a couple of local numbers worldwide as well as a live chat, so that you will be able to get in touch with us and receive additional information about our solutions even if you don't have an account yet. We can assist you with any question or a problem you have - payment methods, package features, email configuration, web hosting account settings, and so on. If you use our services, you won't ever experience an issue where you need to wait for a few days to get a problem resolved like you'll have to do with various other service providers.

24/7 Customer Support in VPS Servers

If you've got a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for any server-related issue or fordifferent issues and / or questions associated with the pre-installed software the server comes with. If you haven't bought your VPS server plan yet, you can learn a lot more about our solutions by giving us a phone call or via the live chat service. For more tech issues, you should send an e-mail message or open a support ticket through your billing Control Panel and you'll get assistance within no more than 1 hour irrespective of the time of the day, even on weekends and holidays. The typical reply time normally does not exceed 30 minutes. If you need assistance with third-party software, you can use the Managed Services upgrade which you can include to every single VPS package and our administrators will assist you with any installation or troubleshooting problem you could have experienced.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum response time guarantee, you will receive extremely fast support when you order a dedicated server through our company. Our customer and tech support crews are available 24/7/365, therefore every time you open a ticket through your billing account or you send an email message about any problem with the server or the pre-installed software on it at any time of the day, you'll have a reply within the hour, even during holidays. Our ticketing system is the better option when the matter in question needs longer time to be resolved or if it should be given to our administrators, because it is far more convenient to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you can give us a call or talk to a live representative via our chat service. If you include the Managed Services upgrade to the server plan, our administrators will also support you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 as well.