If you have ordered a hosting plan and you have some questions about a particular function/feature, or in case you have confronted a certain challenge and you require support, you should be able to get in touch with the respective technical support team. All hosting companies deploy a ticketing system regardless of whether they provide other ways of contacting them along with it or not, because of the fact that the easiest way to handle a problem most often is to use a ticket. This kind of correspondence renders the replies exchanged by both sides easy to track and allows the support staff members to escalate the problem in case, for example, a server administrator has to interfere. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you’ll have to have no less than 2 different accounts to get in touch with the customer support staff and to actually administer the hosting space. Non-stop switching from one account to the other may be a bore, not to mention the fact that it requires a very long time for the majority of hosting providers to process the ticket requests themselves.

Integrated Ticketing System in Cloud Website Hosting

In stark contrast with what you may find with numerous other hosting companies, the support ticket system that we use with our Linux cloud website hosting plans is part of the Hepsia Control Panel, which comes with all web hosting accounts. You will not need to remember several logon names and passwords, since you’ll be able to manage both your tickets and the web hosting account itself from a single place. So, in case you’ve got an inquiry or run into a complication, you can get in touch with our support staff representatives straight away. Our ticketing system comes with a smart search functionality. This goes to say that even if you have opened heaps of tickets over the years, you’ll be able to find the one that you want in no time. In addition, you can check knowledge base guides to dealing with commonly encountered obstacles.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is incorporated into the Hepsia Control Panel, which we have created for our semi-dedicated plans, so you won’t need a separate platform to contact our support staff – you can do this on the spot if you chance upon a challenge. Opening a new ticket requires a few mouse clicks and tracking down an older one is equally simple. With our clever search box, you can quickly find any ticket that you’ve already opened. You can post a ticket whenever you like since our tech support team representatives are working around the clock and reply in no more than 1 hour, even though it seldom takes that much to obtain an answer. With Hepsia, you will have everything in a single location and you can just forget about having to sign in and out of 2 or more platforms to resolve a simple problem.