A live chat is among the many channels of communication supplied by some hosting suppliers as part of their support service. Determined by the service provider, the chat is used for billing, pre-sales and/or technical assistance. This way of communication is quicker than a support ticket and it makes it much more unlikely to misunderstand or misspell a word compared to a telephone call with an agent. In addition, if the issue that you have needs some time to be examined and dealt with, you're able to do something different in the meantime instead of just waiting, like you'd have to do if you call. You can also take advantage of a live chat assistance service for free as long as you have web access even when your web hosting supplier is situated in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Website Hosting

Along with the phone and ticket support, our company provides live chat support too. You will be able to get in touch with us every single day, including holidays and weekends, and we will give you more info about the Linux cloud website hosting plans that we supply in case you are not among our customers yet, or about basic and billing questions if you already have a user profile. Although for entirely tech matters you need to open a trouble ticket to the technical support, because such matters require additional time to be taken care of, you can still contact us on our live chat for some technical details. To give you an example, we're able to help you set up an email address in your email client or troubleshoot a variety of problems, saving you considerable time. Even when our telephone lines are already off for the day, you will be able to speak to a live person.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as a part of our services, therefore if you have any kind of questions concerning our semi-dedicated plans, you can talk with our customer support team at any time regardless of whether you've already obtained an account or not. In general, the chat service is for pre-sales, billing and general questions and difficulties, yet we are able to assist you with quite a lot of tech questions as well. We can help you select the right package for your websites in case you don't have an account yet, we can answer all of the billing questions or concerns you could have or we can help you with setting up your new e-mail address on your personal computer or smartphone - all the abovementioned will be done in a timely manner as our live chat service is available all the time, every day. Any time you need support, you are able to chat with an agent and save time and effort.