In case you’re a website owner, a problem may always show up and it doesn’t automatically need to be related to the hosting service. For example, something can go wrong when you update an Internet app or some crucial data could be modified or erased unintentionally. Whatever the nature of the problem may be, you’ll have to touch base with the client service team and ask them to restore a backup or to assist you in troubleshooting the problem that you’re experiencing. How quickly they will do it will predetermine the time that your sites will be down. For some sites such as community sites or e-stores, an oft-repeated outage duration too often equals losing visitors and cash. Thus, it’s of vital importance that you use the services of a hosting company that offers not only a very good customer support service, but also a quick one.

One-Hour Response Guarantee in Cloud Website Hosting

Our guaranteed max reply time for any helpdesk ticket that you open or any email that you send is only one hour, even in case you contact us on weekends and national holidays. Regardless of the essence of your enquiry or problem, we’ll lend you a hand right away and will provide you with the needed info to troubleshoot any problem with your sites. The real reaction time typically does not exceed 15-20 minutes, which means that you can just forget about waiting for hours to get an issue resolved or what is even worse – waiting around a whole day only to obtain a response that more info is needed while nothing is fixed. We will assist you in a well-timed fashion because we know exactly how costly time can be in the dynamic online sphere. The one-hour response time guarantee applies to any billing or technical query that you might have connected to our Linux cloud website hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we are aware of just how essential it is to obtain timely assistance, we guarantee that you will never have to wait around for more than 60 minutes to obtain an answer to any ticket that you submit via your semi-dedicated server CP. The fact is, you’ll rarely need to wait around for more than 20 to 30 minutes and this applies to any query irrespective of what its nature is – general, billing or technical. Additionally, our client and tech support team is working day and night, which suggests that even if you submit a ticket during holidays, you’ll always get a fast response, which will contain the answer to a query, the solution to a predicament or the info necessary to solve an issue yourself – in case there is something that you need to do on your end. If you use our services, you’ll never need to spend a day waiting around for a reply like you would with lots of other web hosting providers.