Client Support Channels
A 60–Minute Ticket Response Guarantee
We offer a 60 min response guarantee for each ticket or e–mail that you submit to the customer support team. We will quickly answer all the general inquiries and forward right away the issue to our server administrators in case any further assistance is needed. If you make use of our Managed Services package, we will perform any of the included server management services at a time that has been discussed with you in advance.
A Top–Class Customer Support Service
Our technical support staff will be available to you 24/7 if you require assistance working with our Web Hosting Control Panel or with any of the apps that we install for you on the dedicated server. What is more if you need help handling the routine administration tasks on your dedicated web hosting server, you can take a glance at our Managed Services package, which includes data backup space, Operating System updates every week, software installation and troubleshooting services, server monitoring and rebooting services, etcetera.
An Intuitive Help Section
Every dedicated web hosting plan is fitted out with our cost–free Web Hosting Control Panel, which features an exhaustive knowledgebase plus a set of how–to video tutorials. Whenever you require help working with the Web Hosting Control Panel, just hit the Help or Videos buttons in the upper right corner.